We will do everything possible to make your stay most enjoyable. To ensure a very pleasant experience for all, we have established the following policies. Please take a few minutes to review them, and feel free to contact us if you have any questions.
Please confirm your plans prior to making your reservation. We are a small B&B, and cancellations affect us significantly. We cannot be responsible for rooms due to late or canceled airline flights, family emergencies, threat of bad weather or other travel-related mishaps or changes in plans which may shorten your stay. While we do empathize, we must maintain our policy. Insurance is available to protect against any unexpected events through such companies as travelguard.com. Our policy is to never overbook rooms. When we reserve a room for you, we agree to turn away all other requests for the room you select and guarantee to hold it for the nights you reserved. We are unable to make exceptions to our cancellation policy.
Cancellations made within 7 days of arrival will be charged the full amount unless the room is re-rented.
For Group Reservations of three or more rooms, Holiday Weekends, or Special Events such as the Roar on the Shore or the Tall Ships, our cancellation policy is 21 days; our prices and policies may vary for special events and holiday periods.
Please be aware that a group booking is not a “whole house rental” due to insurance and licensing provisions. The use of the kitchen is not available for any rental. Guests may host parties on site with advance permission and these will incur additional site fees.
Credit Card Security
We must have a valid credit card number on file at the time of your booking, even if you are paying the balance by other means. Cash is accepted, as are MasterCard, Visa, Discover and debit cards (American Express will be available soon). A 50% fee will be charged upon completion of your reservation. Upon check-out, you may pay with a different credit card than was used to reserve the room, or, we can use the same card used when booking. We ask that you allow us to swipe your credit card through our credit card processing machine in an effort to prevent data entry errors.
Children or Third Person
To maintain the ambiance in our rooms and suites, and also to maintain our sanity, we cannot accommodate requests for cots, air mattresses or roll-away beds. The maximum number of guests permitted overnight at the Inn is 19.
Victoria Inn is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Well-behaved children 12 AND OLDER are welcome.
We use a keyless entry access; a code will be sent to you via email prior to your arrival. Check-in is after 3pm. Early check-in may be available if our housekeeping schedule allows, please make that request prior to the day of arrival; we will do our best to accommodate you!
Check-out is 11 a.m. please, so we can be ready for our next guests. Late check-out may be available if our housekeeping schedule allows; please make that request on the day of arrival or before, we will do our best to accommodate you!
Included with your stay is a sumptuous, full, hot breakfast each morning. Complimentary beverages are always available on the second floor. There is also a refrigerator for guest use. Please be sure to share any dietary restrictions or allergies in advance; again, we will do everything we can to accommodate your request. We understand that some of our guests have children attending one of the local universities, and we are happy to invite them to join you for breakfast. Please notify us one day in advance so that we can make the proper adjustments to our recipes and arrangements in our dining room.
We are proud to be a non-smoking inn. Please honor our non-smoking guests by smoking on our large side porch on the south side of the building. Please do not smoke in the front of the building near the main entry. Electronic cigarettes may be smoked outside but must be turned off if brought into the house. For the safety and comfort of all of our guests, we do not allow fireworks or incense burning in any of our guest rooms. Guests smoking inside the Inn will be charged a minimum $500 fee to return any room to a non-smoking status.
Victoria Inn Bed and Breakfast does not hold a license to resell alcoholic beverages. Guests may bring their own, but for the safety and comfort of all of our guests, please drink responsibly.
While reasonable wear and tear is anticipated, negligent damages found to be the responsibility of a guest will be assessed and charged to the guest. Please report all spills and/or damages to the innkeepers promptly, so that we can take the proper action. Thank you!
Off-street parking is located in the back of the house. Every room comes with one parking place. Metered street parking is also available.
We do not accommodate pets except Service Animals (Dogs). If you would like to make a reservation for you and your Service Animal, please do so by calling 562-235-5968. We request advance notice so that we can properly prepare. Please note that ESA does not qualify as a Service Animal, and cannot be accommodated. If you have any questions, please don’t hesitate to call!
Special Occasions/Concierge Service:
Celebrating a birthday or anniversary? Let us know if you need flowers, candy, wine, or dinner reservations – We are happy to assist you in ensuring that your celebration is special. Arrangements can also be made for spa services inside your room or at a local facility.
Victoria Inn is available to host your small event-shower, luncheon or party. Our elegant ambiance provides a unique experience for your guests. Please see the Innkeepers for details. On-site catering is available.